<div dir="ltr">Hi guys, <br><br>We have tried a globalPolicyRule with an approval step containing an approver of type RoleType, and the default simpleWorkflowNotifier:<br><br><font face="monospace"><stage><br>  <number>1</number><br>  <name>Approval step 1</name><br>  <approverRef relation="org:default" type="c:RoleType"><br>    <filter><br>      <q:equal><br>        <q:path>name</q:path><br>        <q:value>Approvers</q:value><br>      </q:equal><br>    </filter><br>    <resolutionTime>run</resolutionTime><br>  </approverRef><br>  <evaluationStrategy>allMustApprove</evaluationStrategy><br>  <outcomeIfNoApprovers>reject</outcomeIfNoApprovers><br>  <groupExpansion>byClaimingWorkItem</groupExpansion><br></stage><br><br><notificationConfiguration><br>    <handler><br>        <simpleWorkflowNotifier><br>            <transport>mail</transport><br>        </simpleWorkflowNotifier><br>    </handler><br>    ...<br></notificationConfiguration><br></font><br>When we trigger the approval step, notifications are sent only for workflow process events (workflow started/ended), but not for workitem allocation events (e.g.: workitem created/work item allocated to you). Is this the normal behavior or? Or the members/role emailAddress should be notified?<br><br>If we use a UserType approver, notifications are sent successfully on workflow process events and on workitem allocation events. Both UserType and RoleType objects have a valid emailAddress.<br clear="all"><div><br></div><div>Thank you in advance.</div><div><br></div>-- <br><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><b>Ezequiel Alonso</b><br><span style="color:rgb(102,102,102)">Identicum S.A.<br><a href="https://goo.gl/maps/CD9awkNypjqr7iCt5" target="_blank">Costa Rica 5546, Buenos Aires, Argentina</a><br><a href="https://www.identicum.com/" target="_blank">www.identicum.com</a></span></div></div></div></div></div></div></div></div></div>